GUIDELINES
Guidelines for Using R3 Services
Thank you for choosing R3 Services. Following these guidelines will help us provide safe, punctual, comfortable, and professionally coordinated transportation.
1. Make Your Reservation in Advance
Please reserve transportation as early as possible, particularly for:
- Airport transfers
- Long-distance travel
- Early-morning or late-night pickups
- Daily and weekly transportation packages
- Group transportation
- Special vehicle requirements
- Child car seats or booster seats
- Travel during holidays or severe weather
Same-day and urgent requests are subject to chauffeur and vehicle availability. A reservation is confirmed only after you receive confirmation from R3 Services.
2. Provide Complete Travel Information
When making a reservation, please provide:
- Passenger’s full name
- Mobile telephone number
- Exact pickup and destination addresses
- Pickup date and requested time
- Airline and flight number, when applicable
- Number of passengers
- Number and approximate size of luggage items
- Required stops
- Child-seat or booster-seat requirements
- Accessibility or mobility needs
- Preferred vehicle type
- Any other special instructions
Accurate information helps us assign the appropriate vehicle and coordinate your trip efficiently.
3. Be Ready at the Scheduled Pickup Time
Please:
- Keep your mobile phone turned on
- Monitor calls and messages from R3 Services or the chauffeur
- Wait at the agreed pickup point
- Notify us immediately if you are delayed
- Allow additional preparation time for luggage, children, or mobility equipment
Additional waiting-time or no-show charges may apply according to the reservation terms or corporate service agreement.
4. Daily and Weekly Package Guidelines
Daily and weekly packages are designed for recurring local transportation, including:
- Office commutes
- Shopping trips
- Medical appointments
- School-related transportation
- Local meetings
- Temporary assignments
- Other approved local travel
To use a package effectively:
- Provide your anticipated schedule in advance
- Reserve each required trip with sufficient notice
- Notify R3 Services promptly about schedule changes
- Confirm whether stops and additional passengers are included
- Use package trips within the applicable service area and validity period
- Do not transfer or share a package unless R3 Services approves it
- Understand that unused trips may not be refundable or transferable
- Provide at least one day’s advance notice when discontinuing a recurring weekly schedule
Additional mileage, waiting time, unscheduled stops, larger vehicles, or travel outside the applicable service area may result in additional charges.
5. Airport Transportation Guidelines
For airport transportation:
- Provide the correct airline, flight number, and airport
- Notify us immediately about cancellations or missed connections
- Allow sufficient travel time for traffic, security screening, and weather
- Follow the chauffeur’s recommendation when an earlier departure is advisable
- Keep your phone available after landing
- Inform the chauffeur or dispatcher about baggage delays
- Confirm the airport pickup location after arrival
R3 Services may monitor flights when accurate flight information is provided. Flight monitoring helps us coordinate delays, but passengers remain responsible for communicating major itinerary changes.
6. Weather and Traffic Conditions
R3 Services plans trips carefully, but travel times may be affected by:
- Snow and ice
- Heavy rain or stroms
- Road Closures
- Accidents
- Construction
- Airport congestion
- Heavy traffic
- Other conditions outside our control
When difficult conditions are expected, R3 Services may recommend an earlier pickup, use an alternate route, delay the trip, or reschedule transportation for safety reasons.
Please follow the recommended pickup time. R3 Services cannot guarantee an arrival time when travel is affected by circumstances beyond its reasonable control.
7. Seat Belts and Passenger Safety
Passengers should:
- Remain seated during travel
- Follow reasonable safety instructions from the chauffeur
- Avoid distracting the chauffeur
- Keep children properly supervised
- Avoid opening doors until the vehicle has stopped safely
- Enter and exit only at safe locations
- Never request the chauffeur to violate traffic or safety laws
R3 Services may decline or discontinue transportation when a situation presents a safety risk.
8. Child Car Seats and Booster Seats
Please notify R3 Services in advance when a will be traveling. Provide the child’s:
- Age
- Height
- Weight
- Required restraint type
- Any special transportation needs
Child car seats and booster seats may be available upon advance request and are subject to confirmation and availability.
Parents and guardians are responsible for selecting an appropriate restraint, following the manufacturer’s instructions, and confirming that the child is properly secured. Unless otherwise agreed in writing, the parent or guardian is responsible for installing and removing a customer-provided seat.
9. Passengers, Luggage, and Vehicle Capacity
Please notify R3 Services in advance when a will be traveling. Provide the child’s:
- Age
- Height
- Weight
- Required restraint type
- Any special transportation needs
Please provide the correct number of passengers and luggage items during booking.
The assigned vehicle cannot exceed its safe or legal capacity. R3 Services may arrange a larger or additional vehicle when the actual number of passengers or luggage items exceeds the confirmed capacity. Additional charges may apply.
Hazardous, illegal, oversized, or improperly secured items cannot be transported.
Passengers should check the vehicle for personal belongings at the end of every trip. R3 Services will make reasonable efforts to recover lost items but cannot guarantee their return.
10. Accessibility and Special Assistance
Please notify R3 Services in advance if a passenger requires:
- Space for a wheelchair or mobility device
- A wheelchair-accessible vehicle
- Additional boarding time
- Assistance entering or exiting the vehicle
- Transportation with a service animal
- Another reasonable accommodation
Advance notice allows us to determine whether an appropriate vehicle and service arrangement are available. Chauffeurs may provide reasonable assistance but cannot physically lift passengers, provide medical care, or perform duties requiring specialized medical training.
11. Service Animals and Pets
Service animals are accommodated in accordance with applicable law.
Other pets must be disclosed and approved before the trip. Depending on the animal and vehicle, an appropriate carrier or restraint may be required.
Passengers are responsible for supervising their animals and may be responsible for damage or specialized cleaning resulting from the trip.
12. Respectful Passenger Conduct
R3 Services is committed to a safe and respectful environment.
The following are prohibited:
- Smoking or vaping
- Illegal drugs or unlawful activities
- Harassment or abusive language
- Threatening or violent behavior
- Distracting or interfering with the chauffeur
- Damaging or excessively soiling the vehicle
- Carrying prohibited or unlawfully possessed items
Services may refuse or discontinue transportation if a passenger’s behavior threatens safety, violates the law, or creates an unreasonable risk to the c R3 hauffeur, passengers, or vehicle.
13. Food, Beverages, and Vehicle Cleanliness
Food and nonalcoholic beverages may be permitted with the chauffeur’s approval.
Please:
- Avoid food with strong odors
- Use covered beverage containers
- Dispose of waste properly
- Prevent spills and stains
- Help keep the vehicle clean
Cleaning or repair charges may apply for excessive spills, stains, odors, damage, or other conditions requiring specialized attention.
Complimentary amenities such as Wi-Fi, bottled water, warm beverages, device charging, or music may be available depending on the vehicle and service. Please request specific amenities when booking; availability is not guaranteed.
14. Changes and Cancellations
Notify R3 Services as soon as possible if you need to change or cancel transportation.
Changes involving the pickup time, destination, passenger count, vehicle type, stops, or luggage may affect availability and price.
Late cancellations may result in partial or full charges when a chauffeur and vehicle have already been assigned or dispatched. Group transportation, long-distance trips, dedicated vehicles, and corporate accounts may have separate cancellation requirements.
15. Payments and Additional Charges
Passengers or corporate travel coordinators should review the applicable pricing before confirming transportation.
Additional charges may apply for:
- Waiting time
- Additional stops
- Extra mileage
- Tolls and airport parking
- Larger or additional vehicles
- Schedule extensions
- Specialized cleaning
- Late cancellations or no-shows
- Services outside the confirmed reservation
16. Emergency Situations
R3 Services is not an ambulance or emergency medical transportation provider.
If a medical or safety emergency occurs, the chauffeur may stop at a safe location and contact 911. Passengers requiring medical monitoring or specialized transportation should use an appropriately qualified provider.
17. Share Your Feedback
Your feedback helps us improve our service. Please contact R3 Services if you would like to:
- Recognize a chauffeur
- Share a testimonial
- Report a concern
- Ask a billing question
- Request a service improvement
- Discuss a corporate transportation program
