Compliance

Safety, Security & Compliance

We provide safe, secure, reliable, and professionally coordinated transportation for corporate customers, executives, international assignees, families, healthcare professionals, and local travelers.

Your Safety and Trust Come First

Please reserve transportation as early as possible, particularly for:

Airport transfers
Long-distance travel
Early-morning or late-night pickups
Daily and weekly transportation packages
Group transportation
Special vehicle requirements
Child car seats or booster seats
Travel during holidays or severe weather

At R3 Services, every trip is an important responsibility. Same-day and urgent requests depend on chauffeur and vehicle availability. We confirm a reservation only after you receive confirmation from R3 Services.

Our operating practices are designed to protect passengers, chauffeurs, vehicles, personal information, and corporate customers throughout the transportation process.

Qualified and Professional Chauffeurs

R3 Services seeks to engage qualified, courteous, and service-focused chauffeurs who meet applicable licensing and operating requirements. Our chauffeur qualification and oversight practices may include:

Verification of a valid driver’s license
Review of driving qualifications and applicable records
Background screening, where required
Verification of insurance and operating documentation
Safety and customer-service orientation
Review of passenger-assistance responsibilities
Training on incident reporting and emergency procedures
Ongoing monitoring of service quality and customer feedback

Chauffeurs are expected to follow applicable traffic laws, avoid distracted driving, maintain professional conduct, and place passenger safety ahead of schedule pressure.

Vehicle Safety and Readiness

Vehicles used for R3 Services transportation are expected to be clean, properly maintained, appropriately insured, and suitable for the confirmed service. Vehicle-safety practices may include:

Routine maintenance according to manufacturer recommendations
Periodic safety inspections
Pre-trip review of tires, lights, brakes, mirrors, and visible vehicle conditions
Functional seat belts for available passenger positions
Climate-control checks
Clean and unobstructed passenger areas
Verification of passenger and luggage capacity
Seasonal preparation for winter and severe weather
Prompt reporting and correction of safety-related concerns

A vehicle may be removed from service when a condition could affect safe or reliable operation.

Passenger Safety

Passenger are required to:

Wear available seat belts while the vehicle is moving
Remain seated during transportation
Follow reasonable safety instructions from the chauffeur
Avoid distracting or interfering with the chauffeur
Supervise children and dependent passengers
Use appropriate child restraints when required
Provide accurate passenger and luggage information
Avoid carrying prohibited, hazardous, or illegal items
Treat chauffeurs and fellow passengers respectfully

R3 Services may refuse or discontinue transportation when a passenger’s conduct creates a safety risk, violates applicable law, threatens another person, or may damage the vehicle.

Child Passenger Safety

Children must travel in an appropriate car seat, booster seat, or seat belt based on applicable law, the child’s age, height and weight, and the restraint manufacturer’s instructions. Parents and guardians should provide advance notice when a child will be traveling and disclose:

Child car seats or booster seats may be available upon advance request, subject to confirmation and availability.

Unless R3 Services expressly agrees otherwise in writing, the parent or guardian is responsible for selecting the appropriate restraint, installing a customer-provided seat, securing the child, and performing the final safety check.

Trip Monitoring and Communication

Clear communication supports a safe and dependable trip. Depending on the service and available technology, R3 Services may use:

Electronic reservation records
Chauffeur and passenger contact information
Pickup and drop-off confirmations
Flight-status monitoring
GPS-supported vehicle or trip coordination
Dispatch communication
Schedule-change notifications
Service completion records
Incident and escalation documentation

Passengers should keep their mobile phones available before and during pickup and promptly report flight changes, missed connections, baggage delays, or other schedule changes.

Airport Pickup Security

To help protect travelers and prevent confusion at busy airports:

Passengers should verify the chauffeur’s name, vehicle, and pickup instructions
Chauffeurs or coordinators may confirm the passenger’s name and destination
Passengers should not enter an unfamiliar vehicle without confirming the reservation
Changes to the pickup location should be communicated through an authorized R3 Services contact
Corporate travel coordinators should provide current passenger contact information

R3 Services will not request a passenger’s account password, one-time security code, or unrelated confidential information to confirm a pickup.

Severe Weather and Road Safety

Passenger and chauffeur safety takes priority during snow, ice, storms, flooding, road closures, traffic emergencies, or other hazardous conditions.

R3 Services may:

Recommend an earlier pickup
Select an alternate route
Adjust the scheduled pickup time
Delay or reschedule transportation
Assign another suitable vehicle
Suspend or cancel a trip when travel is unsafe

Passengers should follow recommended departure times, particularly for airport transportation. Arrival times cannot be guaranteed when travel is affected by severe weather, traffic, road closures, accidents, airport restrictions, or other conditions outside R3 Services’ reasonable control.

Emergency and Incident Response

Chauffeurs are expected to prioritize safety and report accidents, vehicle concerns, passenger incidents, and other emergencies promptly.

Depending on the circumstances, R3 Services may:

Move the vehicle to a safe location
Contact 911 or another emergency service
Notify the passenger’s authorized emergency or corporate contact
Arrange alternate transportation when reasonably available
Document the incident
Notify the appropriate insurer or authority
Preserve relevant trip and communication records
Conduct an internal review and corrective follow-up

R3 Services is not an ambulance or emergency medical transportation provider. Passengers requiring medical monitoring, specialized assistance, or emergency transportation should use an appropriately qualified provider.

Protection of Passenger Information

R3 Services collects only the information reasonably needed to reserve, coordinate, provide, support, and bill for transportation.

This information may include:

Passenger name and contact information
Pickup and destination addresses
Travel schedule and flight details
Authorized corporate account information
Payment and billing information
Accessibility or transportation-related accommodation requests
Trip history and service communications

Passenger information should be accessed only by authorized personnel and service providers who require it for legitimate operational, customer-service, billing, safety, legal, or compliance purposes.

R3 Services does not sell passenger travel information. Information may be shared with authorized chauffeurs, corporate travel coordinators, payment providers, insurers, professional advisers, or government authorities when reasonably necessary to provide the service, protect safety, administer an account, or comply with law.

Payment Security

R3 Services seeks to protect payment information by using approved payment processes and reputable payment-service providers. Customers should:

Use the official R3 Services booking or payment channel
Avoid sending complete card details through unsecured email or text messages
Verify unexpected payment requests directly with R3 Services
Review receipts and report suspected billing errors promptly
Never share passwords or one-time authentication codes

Payment card information should be handled in accordance with the security requirements applicable to the payment systems and providers used by R3 Services.

Corporate Account Security

For corporate transportation programs, R3 Services may establish:

Authorized booking contacts
Approved passenger lists
Designated billing contacts
Centralized reservation procedures
Recurring transportation schedules
Service escalation contacts
Usage and trip reporting
Restrictions based on the customer’s travel policy
Procedures for approving schedule or destination changes

Corporate customers should promptly inform R3 Services when an authorized traveler, coordinator, or billing contact changes.

Privacy and Confidentiality

R3 Services respects the privacy of executives, employees, international assignees, families, and other passengers.

Chauffeurs and personnel are expected to avoid:

Publicly discussing passenger identities or travel schedules
Sharing pickup or destination information without authorization
Photographing or recording passengers without permission
Posting trip details on social media
Accessing passenger information without a legitimate business need
Disclosing confidential business discussions overheard during transportation

Passengers should also avoid discussing highly sensitive information when privacy cannot be assured.

Legal and Regulatory Compliance

R3 Services is committed to conducting transportation operations in accordance with applicable requirements, which may include:

Driver licensing requirements
Vehicle registration and inspection requirements
Commercial insurance obligations
Traffic and passenger-safety laws
Child-restraint requirements
Nondiscrimination and accessibility obligations
Service-animal requirements
Airport operating rules
Business licensing requirements
Tax and recordkeeping obligations
Privacy and data-protection requirements
Contractual requirements for corporate customers

Requirements may vary based on the service location, vehicle, trip type, and customer agreement.

Accessibility and Nondiscrimination

R3 Services is committed to serving passengers professionally and without unlawful discrimination.
Reasonable efforts will be made to accommodate passengers with disabilities. Customers should provide advance notice when transportation requires:

A wheelchair-accessible vehicle
Space for mobility equipment
Additional boarding time
Reasonable boarding or exiting assistance
Transportation with a service animal
Another accessibility accommodation

Vehicle capabilities vary, and advance notice helps R3 Services determine whether an appropriate arrangement is available.

Alcohol, Drugs, Smoking, and Prohibited Conduct

The following are prohibited in R3 Services vehicles:

Smoking or vaping
Illegal drugs
Unlawfully possessed weapons or hazardous materials
Violence, threats, harassment, or abusive behavior
Intentional vehicle damage
Interference with the chauffeur
Any activity prohibited by applicable law

Open alcoholic beverages are not permitted unless expressly allowed by applicable law and approved by R3 Services in advance.

Insurance and Documentation

R3 Services maintains the insurance and operating documentation required for the services it provides. Evidence of applicable coverage or compliance documentation may be made available to authorized corporate customers when appropriate.

Specific coverage limits, additional-insured requirements, or contractual documentation should be addressed through the applicable corporate agreement.

Reporting a Safety or Security Concern

Passengers and corporate customers should promptly report:

Unsafe driving
A vehicle-safety concern
Harassment or inappropriate conduct
A suspected privacy incident
Lost property
Suspicious payment communication
An accident or passenger injury
A service failure affecting passenger safety

Please provide the trip date, passenger name, pickup location, chauffeur or vehicle information when available, and a description of the concern.

R3 Services will review reported concerns and take appropriate follow-up action.

Continuous Improvement

R3 Services reviews customer feedback, service incidents, vehicle concerns, chauffeur performance, and corporate requirements to identify opportunities for improvement.

Corrective actions may include:

Additional chauffeur guidance or training
Changes to operating procedures
Vehicle inspection or maintenance
Technology or communication improvements
Customer follow-up
Removal of a chauffeur or vehicle from service when warranted